faq

Frequently asked questions

Are cups microwavable? Description on these box also says glass tea pot is microwavable dishwasher safe. How about these cups?


No the cups are not microwaveable and are not dishwasher safe. Only the glass teapot is stovetop, microwave and dishwasher safe.




How much loose leaf tea can the strainer hold?


The teapot infuser can hold approximately 30g, this will vary depending on what tea and type of tea leaves.




Does it work with double spiral electric burner stoves (like those old fashioned ones on older ovens)?


Yes it does. It works will all types of stovetops.




Can I use this teapot on a Gas Stove top?


Yes you can, absolutely!




Is this product made in China?


Yes the product is made in China. We are based in the UK and we source from China and ensure that high quality of materials are used in the production of our teapots! :)




Does the handle get hot?


It depends on how it is placed on the fire if you heat the tea on the stove top. Regardless, we would advise to be careful and handle with cloth. Hope this helps!




What is the infuser made of?


Grade 304 Stainless Steel - this means it is rust free!




What kind of tea do you buy for this tea pot?


You can use any type. Loose leaf or not. Also some customers use it for making coffee as well! Hope this helps.




Does the infuser have holes at the bottom?


Yes, it has holes all around it.




What volume does the teapot hold?


It holds upto 1.2L, however we recommend 1L (or 35 oz).




What volume do the double wall cups hold?


They hold 80ml each (2.7 oz).




What is your Refund policy?


You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In case of a defective item, you are covered by our standard 90 day warranty and we will send you a replacement completely free of charge immediately.
You should expect to receive your refund within 2 weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.





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